Heart Patch Long Sleeve Sweatshirt

Return and Refund Policy

*** There are two types of products in our store, i.e., (i) Returnable/Refundable, (ii) Non-Returnable/Refundable. The policy below applies only to Returnable/Refundable products.

Return and Refund Policy:

Cox Costume LLC will accept returns of unworn clothing items with original tags and clear garment packaging with the SKU label. We do not accept exchanges of any kind.

Return requests must be initiated within 7 days (the first day of the return window starts the day tracking shows delivered status) of receiving all items in the order and shipped back to us within 7 days of submission to qualify for a full refund.

If it is a split package order, it will start from the time of the final package delivery date and time.

• Orders returned without meeting the above criteria are subject to a 20% restocking fee, or we may decline the entire return.
• Shipping and handling charges are non-refundable. 
• Return shipping is the customer's responsibility unless it was a shipping error or a damaged item. 
• Please allow Cox Costume LLC within 5 - 7 business days from the day we receive the returned package to process.
• Cox Costume LLC will email you after the return has been processed to confirm what has been done.

Return Processing Procedure

Processing time is 5 - 7 business days after we receive the return.

To help expedite the processing of returns, please follow these instructions:

• Contact our Customer Support team via email at coxcostume@gmail.com and include the evidence.
• After we have approved the order return, the product must be returned to Returns Department, 17300 Railroad Street, Unit D, City of Industry, CA 91748 within 5-7 business days including the return auth number (This return auth number will be sent over the return approval email) and once the product is received, we will release your refund.
• All items returned must be new, unworn, and in the original clear garment bag with SKU sticker and tags.
• Please note, the return may be subject to a 20% restocking fee or declined if the above criteria are not met.

Once a return is processed, Cox Costume LLC will reach out via email to confirm.

*Subject to Change. Cox Costume LLC may at any time in its sole discretion change the rules set forth above.

Understanding Our Return and Refund Policy

Our Return and Refund Policy is designed to provide customers with peace of mind. If you receive a product that isn't right for you, you can return it within 30 days of the purchase date. However, the item must be in its original packaging and unused. This policy ensures that customers can shop without fear, knowing they have options for returns or refunds.

How to Initiate a Return

To start a return, please contact our customer service team. They will guide you through the process, providing you with a return shipping label if applicable. Make sure to pack the item securely to avoid damage during transit. Because we want you to have a seamless experience, be prepared to provide your order number and the reason for the return when you reach out.

Refund Processing Time

Once we receive your returned item, we will process your refund promptly. Typically, refunds are completed within 5-7 business days. However, the actual time may vary depending on your bank or payment method. Therefore, it's important to be aware that while we aim to process refunds quickly, some delays may occur outside of our control, especially during peak shopping seasons.